Terms & Conditions
The Borden Group
Last updated: December 18, 2025
These Terms & Conditions (“Terms”) govern your access to and use of our websites, digital products, programs, and services offered by The Borden Group (sometimes referred to as “we,” “us,” “our”). By purchasing, accessing, or using any of our offerings, you agree to these Terms.
If you do not agree, do not use the site or purchase our products/services.
1) Definitions
- “Client” / “You”: Any purchaser, subscriber, participant, or user of our services/products.
- “Services”: Consulting, coaching, strategy, audits, content/brand services, workshops, and related deliverables.
- “Digital Products”: Templates, downloads, playbooks, toolkits, courses, memberships, and other non-physical goods.
- “Confidential Information”: Non-public info, methods, systems, templates, analyses, and materials we share.
2) Scope of Relationship
We provide professional services and educational resources related to branding, visibility, marketing, and business growth. Nothing on our site or in our services constitutes legal, medical, tax, or financial advice. You are responsible for your decisions, actions, and results.
3) Payment, Term, and Refund Policy
- Payment is due in full before work begins unless otherwise agreed in writing.
- All payments are non-refundable, regardless of project completion status or early termination by either party.
- If a payment fails or is not made as agreed, we may pause work and you are responsible for collection-related costs and attorney’s fees as permitted by law.
- Chargebacks/Payment Disputes: If you initiate a chargeback or payment dispute, we reserve the right to suspend access to services/products while the dispute is resolved.
4) Scheduling, Attendance, and Delivery
- Client Responsiveness: Timelines depend on your timely responses, approvals, and access to needed materials. Delays on your end may shift deadlines.
- Calls/Meetings: If you miss a scheduled call without notice, it may be forfeited at our discretion. Rescheduling requires reasonable notice.
- Deliverables: We deliver the agreed scope and are not obligated to implement alternative systems, strategies, or methods outside that scope.
5) Time Allocation and Out-of-Scope Work
We allocate a reasonable amount of time per project based on the agreed services. If your requests require excessive time or exceed scope, we will notify you and invoice overage hours at $200/hour unless otherwise agreed in writing.
6) Confidentiality
You acknowledge that we may share proprietary, confidential information including our systems, strategies, analysis, methods, templates, reports, and tools. You agree not to share, reproduce, distribute, or provide access to these materials to others (including your customers, affiliates, or other consultants) unless we provide written permission.
Breach may cause material harm and may justify injunctive relief, damages, and attorney’s fees.
7) Intellectual Property and Limited License
All content and materials we provide are owned by The Borden Group (or our licensors) and protected by intellectual property laws.
- You receive a limited, non-transferable, non-sublicensable license to use purchased materials for your internal business/personal use only.
- You may not copy, resell, publish, distribute, or create derivative works from our materials without written permission.
8) Digital Products, Downloads, and Access
- Delivery for digital items is typically provided via download, email, or a login portal.
- Access may be time-limited depending on the product. We may update platforms/tools and adjust access methods accordingly.
- You are responsible for maintaining your own backups of downloaded materials.
9) No Guarantees / Results Disclaimer
We do not guarantee specific outcomes (e.g., revenue, followers, media coverage, job offers, speaking invitations, or conversion rates). Results depend on many factors outside our control, including your implementation, market conditions, and third-party platforms.
10) Third-Party Platforms and Tools
Our work may reference or integrate with third-party platforms (e.g., LinkedIn, email providers, website platforms, analytics tools). We are not responsible for third-party outages, policy changes, account restrictions, platform algorithms, or the performance of third-party services.
11) Appropriate Conduct
You agree to interact professionally and respectfully. No harassment or discrimination (gender, race, age, etc.), abusive speech, or abusive behavior will be tolerated. Breach may result in immediate termination of services without refund.
12) Termination
Either party may terminate an engagement in writing. If terminated:
- Fees paid remain non-refundable.
- You remain responsible for payment of any outstanding invoices and approved out-of-scope charges.
- We may provide any completed work to date, depending on the engagement type and access terms.
13) Limitation of Liability
To the maximum extent permitted by law, The Borden Group will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption. Our total liability for any claim will not exceed the amount paid to us for the specific product/service giving rise to the claim.
14) Indemnification
You agree to indemnify and hold harmless The Borden Group from claims, damages, losses, and expenses (including reasonable attorney’s fees) arising from your use of our services/products, your breach of these Terms, or your violation of any law or third-party rights.
15) Privacy
Your use of our site/services is also subject to our Privacy Policy.
16) Governing Law and Venue
These Terms are governed by New Jersey law. Any legal dispute must be brought in the state courts of New Jersey, specifically the Superior Court of New Jersey, Sussex County (Newton, NJ), and you waive objections to jurisdiction and venue. The Borden Group
17) Changes to These Terms
We may update these Terms from time to time. The “Last updated” date will reflect changes. Continued use after updates constitutes acceptance.
18) Contact
The Borden Group
Email: hello@melanieborden.com
Website: https://humantobrand.com
Mailing Address 2 Main Street, Unit 293 Sparta, NJ 07871
Terms & Conditions FAQ
No. All payments are non-refundable, including for early termination or incomplete participation.
Materials are licensed for your internal use only and may not be shared externally or repurposed for others without written permission.
No. Results depend on implementation, market conditions, and third-party platforms.
If requests exceed scope or require excessive time, we’ll notify you and bill overage hours at $200/hour unless otherwise agreed.
New Jersey law applies, and disputes must be brought in the Superior Court of New Jersey, Sussex County (Newton, NJ).
CONFIDENTIALITY
Client recognizes that certain information that may be shared by the Borden Group is proprietary and confidential, and that the dissemination of this information would cause harm to the Borden Group. This includes the systems, strategies, analysis, methods, templates, reports, and tools provided and/or implemented by The Borden Group, which are intended and accepted only for use by Client in the marketing and branding of Client, and shall not be shared with others, for example Client’s customers or affiliates, or other marketing and branding consultants, for use in their businesses. Any other information as to which confidentiality is requested or expected must be specifically identified and confirmed in a writing signed by Client and The Borden Group before becoming subject to this provision. Client and The Borden Group recognize and agree that breach of this provision would cause material harm and agree that entry of an injunction would be warranted to prevent or minimize such harm, and that the breaching party shall be responsible to pay any resulting damages, and the attorney’s fees and costs incurred as a result of the need to enforce this provision.
INAPPROPRIATE CONDUCT
The parties to this Agreement shall conduct themselves in a professional, respectful manner at all times. It is agreed and understood that no form of inappropriate conduct, including gender, racial, or age discrimination, sexual harassment, abusive speech, or abusive behavior, shall be tolerated. Breach of this provision shall be cause for immediate termination of the Agreement.
GOVERNING LAW
This Agreement, and the interpretation and implementation thereof, shall at all times be governed by New Jersey procedural and substantive law, without reference to or consideration of choice of law or conflict of laws principles that could require the application of a different state’s law. Any legal dispute shall be raised and adjudicated in the state courts of New Jersey, and the parties agree that any such claim or suit shall be filed and pursued only in the Superior Court of New Jersey, Sussex County, located in Newton, New Jersey. Client waives any defenses or objection to personal or other jurisdiction in that Court.
TERM AND PAYMENT
Payment of the retainer/project fee must be made in full via the agreed-upon payment method before The Borden Group begins any work.
All payments made are non-refundable, regardless of project completion status or early termination by either party. This policy ensures allocation of time and resources exclusively dedicated to the Client’s project. This includes all work done by The Borden Group and additional consultants working with the Client.
If the Client fails to make payment as agreed, The Borden Group will be entitled to recover all associated attorney’s fees and costs incurred in collection efforts.
TIME AND METHODS ALLOCATED FOR PROJECTS
The Borden Group has implemented proprietary systems and created a formula and has allocated a reasonable amount of time per project depending on the services to be provided. The Borden Group shall not be required to implement different systems or strategies suggested by Client, or spend excessive time on a project. If the Client’s demands result in excessive time requirements, the Borden Group will notify the client of the time overage and issue an invoice for the overage of hours at a rate of $200.00 per hour in the next invoice.